Privacy Policy

• Account details: name, email, phone number, password (hashed).
• Provider verification data: government ID, proof of address, certifications, bank details for payouts.
• Taxi driver data: vehicle details (make, model, year, colour, plate number, type, seats and photo), which drivers enter when they sign up and our team checks and updates.
• Booking data: job and ride requests, pickup and destination, messages, and location while a job is active.
• Taxi drivers' location while the Pluxrr app is open, so nearby riders can find them (see section 3).
• Safety data: up to two emergency contacts you choose to add (name, contact details and relationship), and a record of each SOS alert you send, including your location at the time.
• Phone contacts, only if you choose to fill an emergency contact from them: with your permission, the app reads the one contact you pick (name and contact details) to fill in the form. Your other contacts are never read or uploaded, and nothing is saved until you save the contact.
• Voice notes: the app uses your microphone, with your permission, only while you record a voice note in a chat. The recording is sent to the person you're chatting with and stored with that conversation; nothing is recorded at any other time.
• Community messages: if you join a state's Community group, the messages you send there, your display name (business name for providers; first name and last initial for clients) and which state group you're in.
• Ratings: the ratings and comments clients give providers, and providers give clients, after a completed booking or ride. Your average rating as a client is shown to providers on your bookings, and a 1-star average can lead to a temporary suspension (see our Terms).
• Payment data: processed by our payment partner — we don't store full card numbers.
• Device and usage data: app version, crash logs, general analytics.

• To match clients with nearby, relevant service providers.
• To verify provider identity and qualifications.
• To process payments and payouts securely.
• To provide live tracking during an active, mutually-accepted booking.
• To send booking, chat, and account notifications.
• To investigate disputes, fraud, or policy violations.

Location is only shared between a client and provider while a booking is active and both parties have accepted it. Location sharing stops once the job is marked complete or cancelled.

While a booking is in progress, the app may continue sharing your precise location in the background — for example, if a provider switches to Google Maps or Waze to navigate to the job — so the other party's live tracking screen keeps showing an accurate position and ETA. The app asks for this permission explicitly, with an on-screen explanation, before requesting it, and background sharing is limited to the duration of that one booking.

Taxi drivers: while the Pluxrr app is open on a taxi driver's phone, it sends the driver's precise location to Pluxrr about once a minute so riders searching nearby can see and request them. The app explains this and asks for permission first. This is not collected when the app is closed, and a driver who stops sending location is shown to riders as offline.

SOS: when you press SOS, the app reads your precise location once, after asking for permission, and shares it with your emergency contacts.

Outside of Find Services (finding providers near you), SOS, taxi drivers' location while the app is open, and this booking-based tracking, Pluxrr does not access or collect your location.

• The other party in a booking (e.g. a client sees the assigned provider's name, rating, and live location during a job).
• For taxi rides, once a driver accepts: the rider sees the driver's name, photo, phone number, rating, and vehicle details (make, model, colour, photo and plate number) so they can recognise the car and contact the driver; the driver sees the rider's name, pickup and destination. Nothing is shared while a request is still pending.
• Your emergency contacts, only when you send SOS: your name, phone number, location, any message you add, and who you're with on that booking or ride. The Pluxrr team can see SOS records to review them and keep the feature safe.
• Riders searching for a taxi see nearby available drivers' business name, rating, vehicle and approximate distance — not their exact location.
• Members of a Community group you join see the messages you send there and your display name; for providers, other members can open your public profile and posts. The Pluxrr team can see group membership and messages to keep the groups safe.
• Payment processors, solely to complete transactions.
• Identity verification providers, solely to confirm provider documents.
• Law enforcement, only when legally required.

We do not sell personal data to third parties.

• You can request a copy of your data.
• You can delete your account directly in the app — go to Profile, then tap "Delete Account". This deactivates your account and signs you out immediately; your profile, bookings, and personal data are no longer accessible in the app. Some records (e.g. transaction history) may be retained afterward as required by law or for fraud prevention. You can also email privacy@pluxrr.com to request full erasure of retained data once it is no longer legally required.
• You can opt out of non-essential notifications in the app.

We retain account and transaction data for as long as your account is active, and for a limited period afterward as required for tax, accounting, and dispute-resolution purposes.

Questions about this policy: privacy@pluxrr.com