Terms of Service

Pluxrr is a marketplace that connects clients who need a service done — including taxi rides — with independent service providers and drivers. Pluxrr is not the employer of any provider or driver, and does not itself perform the services or rides booked through the app.

• You must provide accurate information when creating an account.
• You're responsible for activity on your account and for keeping your password secure.
• Provider and driver accounts are reviewed and approved by Pluxrr before they go live, including identity and document checks.
• A Pluxrr team member may set up a provider account on your behalf. You'll receive a temporary password and should change it when you first log in.

• A booking is a direct agreement between a client and a provider. Pluxrr facilitates the connection, payment, and tracking.
• Either party may cancel a booking before it's accepted; cancellations after acceptance may be subject to a fee, disclosed in-app.
• Providers are expected to accurately represent their skills, availability, and pricing.

• Riders name the fare they're willing to pay. Pluxrr suggests a fare based on the distance, and the request goes to available drivers nearby; the first driver to accept agrees to that fare.
• Drivers enter their vehicle details (make, model, year, colour, plate number and type) when they sign up; Pluxrr checks them, sets the ride class, and shows them to riders so they can recognise the car. Drivers must give accurate details and must keep their vehicle roadworthy, insured and licensed as the law requires, and tell Pluxrr about any change.
• Drivers may set their own rate per kilometre in the app; otherwise Pluxrr's default rates are used to suggest fares. Default rates can be higher at peak times (for example weekday rush hours) than off-peak.
• A ride is complete when the driver ends it at the destination. Riders should check that the driver, car and plate number match before getting in.

• Clients pay through the app via wallet, card, or bank transfer.
• Larger jobs may use escrow: funds are held until the client confirms the job is complete.
• Pluxrr charges no commission on taxi rides — drivers keep the full fare. For other services, Pluxrr deducts a 5% platform fee, capped at ₦2,000 per job, from payments made through escrow.
• Refunds are handled case by case through the dispute process below.

If a client and provider disagree about whether a job was completed satisfactorily, either party can open a dispute before escrow funds are released. Pluxrr reviews the booking chat, photos, and both accounts before deciding how funds are released.

• You can add up to two emergency contacts. By adding someone, you confirm they have agreed to be your emergency contact and to receive alerts from Pluxrr about you.
• SOS is for genuine emergencies. It can be used while you're meeting someone through a booking or ride, and is limited to two alerts per week. When you send SOS, your location and the details of who you're with are shared with your emergency contacts, and the alert is recorded and reviewed by Pluxrr.
• Misusing SOS — for example false alarms, pranks or using it to harass anyone — may lead to your account being suspended or removed.
• SOS does not contact the police or emergency services, and delivery to your contacts depends on networks outside Pluxrr's control. If you're in immediate danger, call the emergency line 112.

• Providers must hold any license or certification their trade legally requires; drivers must hold a valid driving licence.
• Misrepresenting qualifications, harassment, or unsafe conduct may result in suspension or removal.
• Providers and drivers are independent contractors, not employees or agents of Pluxrr.

• Clients can message providers from their posts and profiles. Providers can turn off chats started from their posts; their profile and bookings stay reachable.
• Community groups are open to clients and providers in each state. You can be in one state group at a time, and leave whenever you like.
• Keep chats, voice notes and Community messages respectful and honest. Harassment, hate speech, scams, spam, sharing other people's personal details, or arranging payments outside Pluxrr to avoid its protections are not allowed and may lead to messages being removed and accounts being suspended.
• You can report or block anyone from a chat or a Community message. Pluxrr reviews reports and may act on them.

• After a completed booking or ride, clients rate service providers and providers rate clients, from 1 to 5 stars. Ratings must be honest and based on the job itself.
• If your average rating as a client or as a provider falls to 1 star, after at least three ratings, your account is suspended for 7 days.
• While suspended, your account is read-only: you can sign in and browse Pluxrr, but you can't make bookings or ride requests, accept jobs, post, or chat, and providers are hidden from search. You can still finish and pay for bookings already under way, use SOS, and leave ratings.
• The suspension ends automatically after 7 days. Pluxrr may review a suspension and lift it early, for example if ratings were unfair.

Pluxrr provides the platform "as is." To the extent permitted by law, Pluxrr is not liable for the quality, safety, or legality of services performed or rides given by providers and drivers, for the delivery of SOS alerts, or for indirect or consequential damages arising from a booking.

We may update these terms as the product evolves. Continued use of Pluxrr after an update means you accept the revised terms.

Questions about these terms: legal@pluxrr.com